{"id":1682,"date":"2023-10-19T10:16:40","date_gmt":"2023-10-19T10:16:40","guid":{"rendered":"https:\/\/bcsangatta.net\/web\/?page_id=1682"},"modified":"2023-10-19T10:22:51","modified_gmt":"2023-10-19T10:22:51","slug":"pengaduan","status":"publish","type":"page","link":"https:\/\/bcsangatta.net\/web\/pengaduan\/","title":{"rendered":"Pengaduan"},"content":{"rendered":"

[et_pb_section fb_built=”1″ theme_builder_area=”post_content” _builder_version=”4.18.0″ _module_preset=”default”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” theme_builder_area=”post_content”][et_pb_column _builder_version=”4.18.0″ _module_preset=”default” type=”4_4″ theme_builder_area=”post_content”][et_pb_text _builder_version=”4.18.0″ header_2_font=”Kanit|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”48px” header_2_line_height=”1.1em” text_orientation=”center” module_alignment=”center” hover_enabled=”0″ header_2_font_size_tablet=”32px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]<\/p>\n

Pusat Pengaduan Masyarakat<\/h2>\n

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Terima kasih telah mengunjungi layanan pengaduan masyarakat DJBC<\/p>\n

Apabila Anda :<\/p>\n

    \n
  1. Mempunyai keluhan terkait pelayanan kepabeanan dan cukai;<\/strong><\/li>\n
  2. Mengetahui informasi dugaan pelanggaran di bidang kepabeanan dan cukai; dan<\/strong><\/li>\n
  3. Mengetahui adanya sikap dan perilaku Pegawai Bea dan Cukai yang diduga melanggar ketentuan disiplin dan\/atau kode etik<\/strong><\/li>\n<\/ol>\n

    Silakan sampaikan pengaduan Anda kepada kami melalui saluran pengaduan DJBC<\/p>\n

    Saluran Pengaduan:<\/p>\n

    [\/et_pb_text][et_pb_blurb title=”Sistem Aplikasi Pengaduan Online” image=”http:\/\/bcsangatta.net\/web\/wp-content\/uploads\/2023\/10\/circle-a.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.18.0″ _module_preset=”default” header_font=”Kanit|600|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” background_size=”initial” background_position=”top_left” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” title_text=”Oval” background_image=”http:\/\/bcsangatta.net\/web\/wp-content\/uploads\/2023\/10\/Oval.png” sticky_enabled=”0″]<\/p>\n

    Anda dapat menyampaikan pengaduan secara online melalui website DJBC\u00a0<\/span>http:\/\/www.beacukai.go.id\/pengaduan.html<\/em><\/a><\/p>\n

    Setiap pengaduan yang Anda sampaikan akan mendapatkan nomor tiket. Nomor tiket dapat digunakan untuk menelusuri perkembangan tindak lanjut penanganan pengaduan, menambahkan data\/informasi yang diperlukan, membuat data pengaduan baru, dan\u00a0<\/span>browsing<\/em>\u00a0<\/span>daftar pengaduan yang pernah Anda buat.<\/p>\n

    Penggunaan nomor tiket sebagai upaya menjaga kerahasiaan informasi dan identitas pengadu. Sampaikan informasi pengaduan Anda dengan lengkap dan jelas, agar kami dapat menindaklanjuti pengaduan dengan efektif.<\/p>\n

    [\/et_pb_blurb][et_pb_blurb title=”Sistem Aplikasi Pengaduan Online” image=”http:\/\/bcsangatta.net\/web\/wp-content\/uploads\/2023\/10\/circle-b.png” icon_placement=”left” content_max_width=”1100px” _builder_version=”4.18.0″ _module_preset=”default” header_font=”Kanit|600|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” background_size=”initial” background_position=”top_left” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” title_text=”circle-b” background_image=”http:\/\/bcsangatta.net\/web\/wp-content\/uploads\/2023\/10\/Oval.png” sticky_enabled=”0″]<\/p>\n

    Apabila Anda mengalami kesulitan untuk menyampaikan pengaduan melalui sistem aplikasi pengaduan\u00a0<\/span>online<\/em>, Anda dapat menyampaikan pengaduan melalui saluran di bawah ini dengan tetap mendapatkan nomor tiket untuk dapat mengakses sistem pengaduan\u00a0<\/span>online.<\/em><\/p>\n

    \n\n\n\n\n\n\n
    Telepon<\/td>\n:<\/td>\n(021) 1500 225 (Bravo Bea Cukai)<\/td>\n<\/tr>\n
    Faksimile<\/td>\n:<\/td>\n(021) 4890966<\/td>\n<\/tr>\n
    E-mail<\/td>\n:<\/td>\npengaduan.beacukai@customs.go.id<\/td>\n<\/tr>\n
    Surat<\/td>\n:<\/td>\nd.a. Direktur Kepatuhan Internal Direktorat Jenderal Bea dan Cukai Jl. Ahmad Yani By Pass – Rawamangun, Jakarta Timur Jakarta – 13230<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Menyampaikan secara langsung melalui Unit Kepatuhan Internal di setiap Kantor Bea Cukai<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ specialty=”on” padding_top_1=”0px” padding_top_2=”8%” padding_top_bottom_link_1=”false” padding_top_bottom_link_2=”false” padding_left_right_link_1=”false” padding_left_right_link_2=”false” admin_label=”Footer” _builder_version=”4.18.0″ background_color=”#FFFFFF” background_enable_image=”off” custom_padding=”0px|||||” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_image src=”http:\/\/bcsangatta.net\/web\/wp-content\/uploads\/2023\/10\/Contact.jpg” title_text=”Contact” _builder_version=”4.18.0″ custom_margin=”|||-10vw|false|false” custom_margin_tablet=”0px||||false|false” custom_margin_last_edited=”off|desktop” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ specialty_columns=”2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||” theme_builder_area=”post_content”][et_pb_row_inner _builder_version=”4.16″ custom_margin=”||||false|false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column_inner saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.18.0″ header_2_font=”Kanit|700|||||||” header_2_font_size=”48px” header_2_line_height=”1.3em” header_2_font_size_tablet=”36px” header_2_font_size_phone=”24px” header_2_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    Pusat Kontak<\/h2>\n

    [\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner column_structure=”1_3,1_3,1_3″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Instagram” url=”https:\/\/www.instagram.com\/beacukaisangatta\/?hl=id” url_new_window=”on” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” body_link_text_color=”#ffffff” animation=”off” link_option_url=”https:\/\/www.instagram.com\/beacukaisangatta\/?hl=id” link_option_url_new_window=”on” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    @beacukaisangatta<\/p>\n

    [\/et_pb_blurb][et_pb_blurb title=”Facebook” url=”https:\/\/www.facebook.com\/beacukaisangatta\/” url_new_window=”on” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” animation=”off” link_option_url=”https:\/\/www.facebook.com\/beacukaisangatta\/” link_option_url_new_window=”on” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    Bea Cukai Sangatta<\/p>\n

    [\/et_pb_blurb][et_pb_blurb title=”Twitter \/ X” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” animation=”off” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    @beacukaisangata<\/p>\n

    [\/et_pb_blurb][\/et_pb_column_inner][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Youtube” use_icon=”on” font_icon=”||fa||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” animation=”off” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    Bea Cukai Sangatta<\/p>\n

    [\/et_pb_blurb][et_pb_blurb title=”Telepon \/ WA” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” animation=”off” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    0823-9777-5515<\/p>\n

    [\/et_pb_blurb][\/et_pb_column_inner][et_pb_column_inner type=”1_3″ saved_specialty_column_type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_blurb title=”Alamat” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_line_height=”1.8em” animation=”off” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    Jl. Abdul Wahab Syahranie No.8, Kec. Sangatta Utara, Kab. Kutai Timur<\/p>\n

    [\/et_pb_blurb][et_pb_blurb title=”Surat Elektronik” use_icon=”on” font_icon=”||divi||400″ icon_color=”#ffd000″ icon_placement=”left” image_icon_width=”24px” _builder_version=”4.18.0″ header_font=”Kanit|700|||||||” header_font_size=”20px” header_line_height=”1.3em” body_text_color=”#000000″ body_line_height=”1.8em” body_link_text_color=”#ffffff” animation=”off” header_font_size_tablet=”18px” header_font_size_phone=”” header_font_size_last_edited=”on|tablet” icon_font_size=”24px” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n

    ki.sangatta@gmail.com<\/p>\n

    [\/et_pb_blurb][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Pusat Pengaduan MasyarakatTerima kasih telah mengunjungi layanan pengaduan masyarakat DJBC Apabila Anda : Mempunyai keluhan terkait pelayanan kepabeanan dan cukai; Mengetahui informasi dugaan pelanggaran di bidang kepabeanan dan cukai; dan Mengetahui adanya sikap dan perilaku Pegawai Bea dan Cukai yang diduga melanggar ketentuan disiplin dan\/atau kode etik Silakan sampaikan pengaduan Anda kepada kami melalui saluran […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-1682","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/pages\/1682","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/comments?post=1682"}],"version-history":[{"count":4,"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/pages\/1682\/revisions"}],"predecessor-version":[{"id":1688,"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/pages\/1682\/revisions\/1688"}],"wp:attachment":[{"href":"https:\/\/bcsangatta.net\/web\/wp-json\/wp\/v2\/media?parent=1682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}